We value our customers’ shopping experience and want every customer to receive products that meet their expectations. If you are dissatisfied with your order, or if the items you received have quality issues, were damaged during shipping, or do not match your order, you may request a return or refund in accordance with the following policy.

1. Return Period
   Customers may submit a return request within 30 days of receiving the merchandise. Before submitting a request, please contact us using the contact information listed on our website and provide your order number and the reason for the return. We may be unable to accept return requests submitted after this period, unless otherwise required by applicable law.
2. Return Conditions
   Items returned due to personal preference must be unused, unwashed, and undamaged. Please ensure that the original packaging, tags, accessories, and any other included items remain intact. Items that show signs of use, damage, or alteration, or that have been damaged due to improper handling by the customer, may not be eligible for return.
3. Return Address
   Once your return request is confirmed, we will provide you with return instructions. Unless otherwise notified in writing by our customer service team, please ship eligible return items to:

110 BRETANOWAY
GREENBRAE, CA 94904

Please do not ship items back without first obtaining return confirmation, as this may delay the processing of your return.

4. Return Shipping Costs
   If the return is due to a change of mind, an incorrect selection, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs. If the return is due to a confirmed quality issue, receipt of the wrong item, or damage incurred during shipping, we will cover reasonable return shipping costs or provide an appropriate solution after verifying the situation.
5. Return Inspection
   Upon receipt of the returned items, we typically complete the inspection within 3–5 business days. We will determine eligibility for a refund based on the item’s condition, the reason for the return, and the order details.
6. Refund Processing
   Once the return is approved, we typically initiate the refund within 3–5 business days. Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider; this typically requires an additional 5–10 business days.
7. Damaged or Incorrect Items
   If you receive an item that is visibly damaged, missing parts, incorrect, or otherwise inconsistent with your order, please contact us as soon as possible. Please provide your order number along with clear photos of the item and its packaging. We will verify the situation and offer a solution—such as a replacement, a shipment of missing parts, or a refund—based on the specific circumstances.
8. Order Cancellation
   If you wish to cancel an order, please contact us as soon as possible before the order enters the shipping process. Once an order has been shipped, it may not be possible to cancel it directly; in such cases, you may request a return in accordance with this Refund and Return Policy.
9. Non-Returnable Items
   Items damaged due to customer use, washing, installation, modification, improper operation, or improper storage may not be eligible for a refund. For items with specific return requirements clearly stated on the product page, the terms specified on that page will apply.

This policy does not limit any statutory consumer rights that cannot be excluded under applicable law.