We currently offer product delivery services to customers within the United States. All orders are processed and shipped based on the delivery information provided at the time of purchase, with package transport handled by professional third-party logistics providers. We strive to ensure that orders are delivered safely and on time to the customer’s designated address.

1. Delivery Coverage
   We currently provide delivery services exclusively within the United States. Please ensure that the delivery address provided is complete and accurate and capable of receiving packages. Standard delivery services to locations outside the United States are not currently available.
2. Order Processing Time
   After payment is completed and the order is submitted, we typically require 1–3 business days to review the order, pick and pack the items, and prepare the shipment. Weekends and U.S. federal holidays are generally not included in the processing time. Actual processing times may vary depending on order volume, inventory status, or special circumstances.
3. Domestic Delivery Time (USA)
   Once an order has been processed and handed over to the carrier, standard domestic delivery is estimated to take 3–7 business days. Actual delivery times depend on the destination address, carrier routes, weather conditions, holidays, peak shipping periods, and other uncontrollable factors. Deliveries to remote areas or special locations may require additional transit time.

Consequently, the total time from order submission to final delivery is generally estimated at 4–10 business days, though actual times may vary based on specific order details. The timeframes mentioned above are estimates and do not constitute a guaranteed delivery date.

4. Shipping Partners
   We select appropriate shipping partners based on the delivery address, package dimensions, weight, and logistics arrangements. Our primary shipping partners include USPS, UPS, and FedEx. Different orders may be handled by different carriers; we select the most suitable shipping method based on the specific circumstances.
5. Shipment Tracking
   Once an order has shipped, we typically send a shipping notification and tracking information to the email address provided at checkout. Customers can use the tracking number to check the status of their package. If tracking information does not update immediately, it may be due to a delay in carrier scanning or system synchronization; please check again later.
6. Delivery Address Requirements
   Customers must provide accurate and complete delivery information when submitting an order, including the recipient’s name, street address, city, state, and ZIP code. As it may not be possible to modify the address once an order enters the processing or shipping stage, please contact us as soon as possible if you need to change your delivery address. Additional processing time may be required for delivery failures, returns, or re-deliveries caused by incorrect or incomplete addresses provided by the customer.
7. Delivery Delays
   While we strive to meet estimated delivery times, actual transit may be affected by severe weather, natural disasters, holidays, peak shipping periods, traffic issues, carrier operational adjustments, or other uncontrollable factors. In the event of significant delays, we will assist customers in checking the latest tracking status and coordinate with our delivery partners based on the specific circumstances.
8. Package Marked Delivered but Not Received
   If tracking information indicates the package has been delivered but you have not received it, please first check your doorstep, mailbox, reception desk, parcel locker, or other secure drop-off areas, and verify whether a family member, neighbor, or property manager accepted the delivery on your behalf. If the package still cannot be located, please contact us promptly so we can assist with an inquiry based on the shipping records.
9. Damaged Items or Order Errors
   If you receive items that are damaged in transit, incorrect, missing, or have other obvious issues, please contact us as soon as possible. Please provide your order number, photos of the items, and photos of the outer packaging. We will verify the situation and provide a solution—such as a replacement, reshipment, or refund—in accordance with our website’s refund and return policy.
10. Delivery Notifications and Customer Responsibility
    Customers are responsible for ensuring that the email address and delivery information provided at the time of ordering are accurate and valid, and for monitoring order confirmations, shipping updates, and delivery notifications. We will provide assistance within reasonable limits for delivery issues arising from a customer’s failure to check delivery information, the provision of an incorrect address, or an inability to receive the package.

We are committed to providing stable and efficient delivery services to our U.S. customers through reliable logistics partners. By submitting an order, the customer acknowledges and accepts these shipping terms and related delivery arrangements.